Calls Answered
1392
99.2% service level
Avg Queue Wait
00:08
MM:SS
Hourly Call Volume — Queue 80019
Average Queue Wait Time by Hour
Calls by Site
| CP# | Site Name | State | Calls | Avg Wait |
|---|
PES Agent Performance
| Ext | Agent Name | Calls Answered | Avg Talk Time | ASA | Calls/Hour |
|---|