Total Calls
9431
Week total
Calls Answered
9103
96.5% service level
Calls Abandoned
328
Week total
Avg Queue Wait
00:16
MM:SS week avg
Active Sites
125
Sites with calls
Busiest Day
Wed 26 Aug
1660 calls
📞 Daily Call Volume
📈 Daily Service Level & Avg Wait
📅 Daily Breakdown
| Day | Total Calls | Answered | Abandoned | Service Level | Avg Wait |
|---|
📍 Calls by Site — Week Total
| CP# | Site Name | State | Total Calls | Answered | Abandoned | Avg Wait | Queue |
|---|
🧑💼 PES Agent Performance — Week Total
| Ext | Agent Name | Calls Answered | Avg Talk Time | ASA | Calls/Day | Days Active |
|---|
📵 Abandoned Calls by Site — Week Total
| CP# | Site Name | State | Abandoned | % of Site Calls |
|---|