Calls Answered
40,211
97.3% service level
Avg Queue Wait
00:12
MM:SS month avg
Busiest Day
Sun 16 Aug
1,701 calls
Daily Call Volume
Daily Service Level
Weekly Breakdown
| Week | Calls | Answered | Abandoned | Service Level |
|---|
Calls by Day of Week
Calls by Site — Month Total
| CP# | Site Name | State | Answered | Avg Wait |
|---|
PES Agent Performance — Month Total
| Ext | Agent Name | Calls Answered | Avg Talk Time | ASA | Calls/Day | Days Active |
|---|