Calls Answered
37,848
96.7% service level
Avg Queue Wait
00:14
MM:SS month avg
Busiest Day
Sat 6 Jun
1,673 calls
Daily Call Volume
Daily Service Level
Weekly Breakdown
| Week | Calls | Answered | Abandoned | Service Level |
|---|
Calls by Day of Week
Calls by Site — Month Total
| CP# | Site Name | State | Answered | Avg Wait |
|---|
PES Agent Performance — Month Total
| Ext | Agent Name | Calls Answered | Avg Talk Time | ASA | Calls/Day | Days Active |
|---|