Total Calls to Queue
1509
Queue 80019
Calls Answered
1473
97.6% service level
Calls Abandoned
36
Unanswered
Avg Queue Wait
00:20
MM:SS
Active Sites
103
Sites with calls today
📞 Hourly Call Volume — Queue 80019
⏱ Average Queue Wait Time by Hour
👥 PES Team Activity by Hour
🔵 Agents Logged In Per Hour
📍 Calls by Site
| CP# | Site Name | State | Calls | Avg Wait | Queue |
|---|
🧑💼 PES Agent Performance
| Ext | Agent Name | Calls Answered | Avg Talk Time | ASA | Calls/Hour |
|---|
📵 Abandoned Calls Per Hour
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ABANDONED CALLS BY SITE
| CP# | Site Name | State | Abandoned |
|---|