Total Calls to Queue
1092
Queue 80019
Calls Answered
1060
97.1% service level
Calls Abandoned
32
Unanswered
Avg Queue Wait
00:12
MM:SS
Active Sites
78
Sites with calls today
📞 Hourly Call Volume — Queue 80019
⏱ Average Queue Wait Time by Hour
👥 PES Team Activity by Hour
🔵 Agents Logged In Per Hour
📍 Calls by Site
| CP# | Site Name | State | Calls | Avg Wait | Queue |
|---|
🧑💼 PES Agent Performance
| Ext | Agent Name | Calls Answered | Avg Talk Time | ASA | Calls/Hour |
|---|
📵 Abandoned Calls Per Hour
Click a bar to filter the site table by hour. Click empty area to reset.
ABANDONED CALLS BY SITE
| CP# | Site Name | State | Abandoned |
|---|