Total Calls to Queue
1473
Queue 80019
Calls Answered
1312
89.1% service level
Calls Abandoned
36
Unanswered
Avg Queue Wait
00:21
MM:SS
Active Sites
104
Sites with calls today
📞 Hourly Call Volume — Queue 80019
⏱ Average Queue Wait Time by Hour
👥 PES Team Activity by Hour
🔵 Agents Logged In Per Hour
📍 Calls by Site
| CP# | Site Name | State | Calls | Avg Wait | Queue |
|---|
🧑💼 PES Agent Performance
| Ext | Agent Name | Calls Answered | Total Talk Time | Avg Talk Time | Avg Wait | Calls/Hour | Sessions |
|---|