Total Calls to Queue
1272
Queue 80019
Calls Answered
1235
97.1% service level
Calls Abandoned
5
Unanswered
Avg Queue Wait
00:18
MM:SS
Active Sites
102
Sites with calls today
📞 Hourly Call Volume — Queue 80019
⏱ Average Queue Wait Time by Hour
👥 PES Team Activity by Hour
🔵 Agents Logged In Per Hour
📍 Calls by Site
| CP# | Site Name | State | Calls | Avg Wait | Type |
|---|
🧑💼 PES Agent Performance
| Ext | Agent Name | Calls Answered | Total Talk Time | Avg Wait Answered | Calls/Hour | Sessions |
|---|